35 million UK workers will now be able to access their taxes more easily than ever before

HMRC plans to make managing your taxes online the go-to option.

As part of a big push to encourage more people to use their digital tax accounts, they’re planning to roll out a wider range of services you can access through your online account or the HMRC app.

What’s the reason for this?

To make it simpler to check and update income, allowances, relief, and expenses by going through the Personal Tax Account or through the HMRC app.

As part of HMRC’s plan to cut costs by phasing out most posted letters and reducing the strain on phone lines, there’s an aim: by 2030, they want 90% of taxpayers’ interactions to be digital.

If all goes to plan, this could save £50 million every year on postal costs alone.

This is all part of the HMRC transformation road map, which officially launched on 21^st July.

The savings won’t be instant, HMRC expect the £50 million annual saving to kick in from the 2028-29 tax year, once most taxpayers have made the switch to digital first communications.

But also be aware: crucial communications will still arrive the way they have been through the post.

James Murray MP, exchequer secretary to the Treasury, has said that by 2030, taxpayers can expect a modern and innovative HMRC, powered by cutting-edge AI, top-tier customer services, and a focus on delivering real value for money, while making sure everyone is paying their fair share.

Some of the key upcoming features :

• Self–assessment appeals and complaints handled online, with SMS confirmation for changes, and an easier process for those leaving the self-assessment system
• Biometric voice verification for added security when contacting HMRC
• An enhanced whistleblower reward scheme offering a percentage of recovered tax to informants of tax avoidance

HMRC believe that going digital will not only save money but also improve tax payment rates and cut down on errors.

They also say that moving to a digital organisation will improve tax payment levels and reduce errors.

To read more on what is to come and the changes to expect, head to the GOV.UK link where it breaks it down even more.

This is a lot of change, and we understand it may be hard to take in and understand what this may mean for you, but we are here to help, so please get in contact with us if you are unsure about anything.

You can call us on 01872 267 267, email us contact@whyfield.co.uk, or message us on WhatsApp 0777 49 39 111.

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